Last Updated: 25th March 2026
At CANVTHIS MARKETING MANAGEMENT L.L.C. (“Company,” “we,” “our,” or “us”), we strive to ensure a high-quality experience for both buyers and creators on our platform. This Refund Policy outlines the terms under which refunds may be granted for purchases made on www.canvthis.com.
1. Nature of Products
Canvthis operates as an e-shop that sells photographic images and digital visuals. Most products available on the platform are digital downloads, which are delivered instantly after purchase.
2. Eligibility for Refunds
Refunds may be considered only under the following conditions:
- The purchased product is not as described or is materially different from what was advertised.
- A technical issue on our platform prevents access to or the download of the purchased product.
- Duplicate transactions or incorrect billing due to a system error.
All refund requests are subject to review and approval at our sole discretion.
3. Non-Refundable Purchases
Due to the nature of digital content, refunds will not be provided in the following cases:
- Digital products that have been successfully downloaded or accessed.
- Change of mind after purchase.
- Dissatisfaction based on personal preference (e.g., style, composition, or subjective expectations).
- Failure to read product descriptions or compatibility details before purchase.
- Issues caused by user devices, software, or internet connectivity.
4. Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at support@canvthis.com.
- Provide your order details, including transaction ID and reason for the request.
- Submit your request within 7 days of purchase.
Our team will review your request and respond within 5–7 business days.
If approved, refunds will be processed within 7–14 business days to the original payment method.
5. Partial Refunds
Partial refunds may be granted in limited situations, such as:
- When only part of a service or bundled product could not be delivered.
- When a technical issue affects only a portion of the purchased content.
6. Platform Role Disclaimer
Canvthis acts as an e-shop selling images and visuals directly to customers. While we aim to ensure quality and fairness, we do not guarantee the outcome or suitability of any content purchased.
7. Chargebacks and Disputes
We strongly encourage users to contact us first to resolve any issues. Initiating a chargeback without prior communication may result in:
- Account suspension or restriction.
- Permanent removal from the platform.
8. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date. Continued use of the Website constitutes acceptance of the updated policy.
9. Contact Information
If you have any questions regarding this Refund Policy, please contact us at:
CANVTHIS MARKETING MANAGEMENT L.L.C.
Dubai, United Arab Emirates
Email: support@canvthis.com
Phone: +971 58 524 5940
Website: www.canvthis.com